VITA Schedule Opens Soon!

Thank You for Visiting the VITA Program Page

All services are by appointment only.  NO walk-ins at any time.

The Pueblo VITA Program provides free tax preparation and filing for individuals and families with a household income of $69,000 or less and simple tax returns. VITA is a program of the IRS, developed more than 50 years ago as a means for income taxpayers to have their tax forms prepared free of charge. The goal of the program is to move people towards greater economic self-sufficiency and away from safety net services that are used during crisis situations. In addition to providing free tax prep, VITA works to ensure everyone in the community receives all of the tax credits and deductions that they are eligible for.

At this time, we are not taking appointments for the upcoming tax season. For additional resources and referrals to programs that may assist you, we encourage you to call 211, visit www.GetAheadColorado.org visit Colorado Department of Revenue for more information. Thank you for your continued support!

Preparing to have your taxes prepared by the VITA Program?
Please review 'what to bring' information below to bring the needed items with you.

Taxfiler's Intake/Interview Sheet

Please download here, complete and bring with you. If unable to complete prior to attending, the form can be completed at the VITA site.

What to bring:

VITA Rack Card Embed

Frequently Asked Questions:

What is the VITA Program?

The Volunteer Income Tax Assistance (VITA) program, hosted by United Way Pueblo County, offers free tax preparation for qualifying individuals and families.  IRS-certified volunteers help prepare and e-file simple tax returns at no cost.

Who Qualifies for free tax preparation?

For the 2025 tax season, you may qualify if:

• Your household income is under $69,000 (no exceptions), and 
• You have a simple tax return (for example: W-2, Social Security, basic retirement income), and
• You bring all required identification and tax documents (see "What should I bring?" below)

VITA cannot prepare complex returns such as those involving rental properties, complicated self-employment income/expenses, major investments, or multiple business schedules.

Do I need an appointment?

Yes. All VITA services are by appointment only.

• We are not accepting walk-ins at any locations at any time.
• Voicemails to VITA phone lines will not be returned

To schedule and appointment:

• Visit www.pueblounitedway.org/VITA, or
• Dial 2-1-1 for scheduling assistance.

If appointments are full, you can access free online filing through: www.GetAheadColorado.org

Where are appointments held?

Appointments are available Monday - Friday, 9:30 a.m. to 2:30 p.m. at the following locations in Pueblo County:

• Mondays: Barkman Library
• Tuesdays: Rawlings Library
• Wednesdays: Lucero Library
• Thursdays: NeighborWorks Southern Colorado
• Fridays: Pueblo West Library

Each site is appointment-only.

What should I bring to my appointment?

Please bring all of the following items for yourself and each dependent, if applicable:

Required Identification

• Social Security card for you, your spouse, and all dependents
• Driver's license or state-issued photo ID (and spouse's ID if filing jointly)
• If you do not have BOTH your Social Security card and photo ID, we will not be able to serve you.

Tax documents

• Tax-filer's interview sheets (download at www.pueblounitedway.org/vita or pick up at any VITA site)
• Copy of last year's tax return (especially if filed through VITA)
• W-2, 1099-R, and any other wage/earning statements from each employer
• Form 1099 - interest and dividend statements from banks and investments
• Form 1095-A - if covered by the Health Insurance Marketplace
• Notice 1444 - amount of Recovery Rebate Credit received (if applicable)
• Letter 6419 - amount of Advance Child Tax Credit received (if applicable)

Other supporting documents (if applicable)

• Birthdates for taxpayer, spouse, and all dependents
• Mortgage documents if you purchase a home in 2024
• Day care expenses and your provider's Tax ID Number (if claiming child care credit)
• Bank account and routing number for direct deposit of any refund

Tip: if you don't have a bank account, visit www.pueblounitedway.org/bankon to learn about safe, affordable accounts through Bank On Pueblo County

How long will it take to get my refund?

After your return is e-filed, please allow the IRS 6-8 weeks for processing.

You can check your refund status any time by visiting www.irs.gov and select "Where's My Refund?".

What if I received a letter from the IRS?

If you received an IRS letter or notice:

• Call the IRS directly at 1-800-829-1040, and/or
• Follow the instructions provided in the letter.

VITA volunteers cannot interpret or resolve IRS letters for you.

What if my return was rejected?

If United Way Pueblo County contacted you about a rejected return:

• Please email vita@pueblounitedway.org for assistance.

Due to the high volume of calls and emails, we ask that you only email this address if you have been contacted by our office about a rejected return.

What if I can't get an appointment?

if all VITA appointments are full:

• Visit www.GetAheadColorado.org for free online tax filing and additional resources.
• Check www.pueblounitedway.org/vita periodically in case new appointments or updates become available.

Need more information?

For the latest updates, appointment information, and downloadable forms, visit: www.pueblounitedway.org/vita

For help scheduling or for general resource referrals, dial 2-1-1

For questions specifically about a rejected return you were called about, email: vita@pueblounitedway.org